It is our goal to win you over as a "life-time" customer. We have thousands of happy customers across Canada who are willing to provide us with a reference, refer us to others, and to use us again and again for all of their painting needs.
We ALWAYS remember that we are here to serve YOU, our customer.
Of course, we are aware that there are alternatives in the marketplace. Frankly, the competition makes us better, and, gives us motivation to try even harder to earn your trust and ongoing business. However, having recognized the competition, when one looks very closely at those marketplace alternatives, they sometimes prove to be somewhat less appealing than at “first blush.” Or should I say brush
These alternatives include:
1. The huge multi-national players who sub-contract all the work to local companies, but, charge you an extra 10 to 15% (their commission rate from the contractor - which YOU pay) for the privilege of using their name on the contract.
2. The "referral services" who often do little or no vetting of the contractor to whom they send your referral. And again, you end up paying an extra 10 - 15%
to cover their referral commissions. Where will the referral service be when you have a problem with the contractor? Will they stand behind you?
3. The painters who consider themselves to be "high-end painters," who feel they can charge a "premium" just because they can. Enough said here.
4. The "ma and pa" operators, who literally "pop up" overnight, often with no training, experience, or skills on which to fall back. When the going gets tough, you can BET that they will GET GOING, and keep going, leaving you "holding the bag."
We always do our very best to start and finish your project on time, and on budget. We offer the highest-quality painting services without the associated high prices of our worthy competitors noted above. We have, and keep, our overheads low - which translates directly into savings for our customers.
We suggest that before you hire a painter, you ask them for the following:
1. A copy of their TERMS OF SALES AND SERVICE.
2. A written copy of their WARRANTY.
4. How long has the "crew chief" been painting, or been in the trades?
5. What kind of paint do they use and recommend. Why?
6. How much do they mark-up their paint when they sell it to you?
7. How much of a commission are they paying (you paying) to a national brand or referral service?
8. Can they show you pictures, or provide references, from previous jobs?
9. A written copy of their STANDARD OPERATING PRACTICES while working in your home.
Can you afford to take risks with your home or business? Fortunately, you don’t need to do that…
We believe in the products we use, and in our work; we know it will stand the test of time.
We will deliver TRUE VALUE for your dollar spent, not “false economy.”
We DELIVER on what we promise, in a timely, professional manner. We will “get it right” for you.
We believe in the teams standing with us, and behind us. We hope you will as well. Thank you again for your consideration; we appreciate it.
We look forward to your comments, feedback, and, your coming buying decisions; we hope you will consider using our services.
1. The Parties
Vancouver House Painters also d.b.a. “www.vancouverhousepainters.ca” may hereafter be known as "Vancouver House Painters," or "VHP:" The Purchaser of goods or services may hereafter be referred to as The “Client,” or“Customer.” Collectively, VHP and The Purchaser may hereafter be referred to as“The Parties.”
2. Separate Agreement for Home Renovation or Repair Services
Home Renovation or Repair Services, may be subject to a specific agreement between The Purchaser (Client) and VHP. If such an agreement has been executed by the parties, and, where any conflict may exist, the Renovation or Repair Service Agreement or contract shall take precedence over this document.
3. Agreement of Parties
Where the products being purchased by the Client are for physical goods, such as construction materials or components, or for any other product or service whatsoever not governed by a separate agreement or contract between the purchaser (Client) and VHP, known collectively as “the parties,” the following terms and conditions will apply, are stipulated to, and agreed upon by the parties:
4. Shipping Times
Shipping times for goods and materials vary and are subject to variety of conditions, and, the policies of retailers, wholesalers, distributors, manufacturers, and, are subject to the availability of the goods. VHP makes no guarantees as to delivery times or availability for any particular goods or services. It is the Client’s responsibility to satisfy themselves as to expected delivery times for goods ordered. Once ordered, all physical products are completely non-refundable unless the goods are not received within 90 days from any expected delivery date, and, only then if a full refund paid by VHP for such products can be obtained by VHP.
5. Included / Not included in Prices & Quotes
Estimates and quotations will always be prepared on a “labour cost only” basis, and, all estimated or actual prices for paint, materials, or other construction products are always separate, and, are NOT included in prices quotes unless otherwise indicated. Taxes are always extra and are not included in estimates or quotations unless otherwise specified. Delivery charges (if any) are extra, and will be quoted separately.
6. Sales Final
All sales are final. Deposits or partial payments are non-refundable, except at the sole and absolute discretion of VHP.
7. Proof of Warranty Claim Documentation
THE INVOICE DOCUMENT IS BOTH YOUR OFFICIAL INVOICE AND PROOF OF PURCHASE FOR WARRANTY CLAIMS. Please note that no additional invoice will be sent to you.The invoice will serve as your invoice or proof of purchase, and warranty; you will require this document as your proof of purchase for all warranty claims: PLEASE DO NOT LOSE THE INVOICE DOCUMENT. No other document will serve as a proof of purchase; Vancouver House Painters, reserves the right to confirm customer identification before processing any warranty claims. If you have any questions, please ask us before completing your purchase.
VHP provides a ONE YEAR warranty on our installation labour; for any defects in the installation or application of the product only. We will repair, or replace at our sole and absolute discretion, any deficiency explicitly caused by a defect in our installation methods or work. This warranty DOES NOT cover any issue with physical products used in the work. We do NOT warranty any paint products.
The warranty protects against labour installation defect or failure only. The Customer will hold as harmless VHP from any other claim or liability. The warranty (if applicable), except where otherwise indicated herein, covers repair labour cost only; no other claims will be honoured or considered valid. VHP's warranty (if applicable), specifically excludes reimbursement, repair, or replacement of any damage caused by the customer, howsoever occasioned.
All physical products, or construction materials or components sold as "refurbished," "used," "reconditioned," or "demo units," or "re-manufactured," carry NO warranty, and are sold “as is” unless otherwise indicated by written agreement of the parties.Physical products or construction materials sold as new MAY carry a manufacturer’s warranty, for which VHP carries no liability or responsibility to honour. Please ask us concerning your particular item, or, check with the product manufacturer for warranty details.
9. Warranty not Transferable
The warranty (if applicable) is not convertible to currency. Please note that the warranty (if applicable) is not transferable, except as may be required by local law, and has no cash surrender value. The warranty-holder is the person or company named on the invoice (the Purchaser / Client).
10. Customer Damage and Acceptance of Products
PLEASE NOTE: ALL customer-caused damage is exempt from warranty provisions. OTHER THAN AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, CONDITIONS OR REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, OR FITNESS, FOR A PARTICULAR PURPOSE.
Unless the Client advises VHP in writing, within 48 hours of the substantial completion of work being performed by VHP, of any defect or deficiency in the work, or quality of the work, The Purchaser (CLIENT) will be deemed to have accepted the quality and sufficiency the work, materials, goods, work product,or repairs.
11. Limitations on Liability
IN NO EVENT SHALL VHP, ITS PARENTS, SUBSIDIARIES, AFFILIATES OR ANY OF THE OFFICERS,DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS OR REPRESENTATIVES OF THE FOREGOING BE LIABLE TO PURCHASER (CLIENT), ANY OF ITS AFFILIATES OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR LOSS OF GOODWILL IN ANY WAY ARISING FROM OR RELATING TO THIS AGREEMENT OR RESULTING FROM THE USE OF OR INABILITY TO USE THE WORK PRODUCT, REPAIRS, RENOVATIONS, GOODS , OR SERVICES, INCLUDING THE FAILURE OF ESSENTIAL PURPOSE. IN NO EVENT WILL VHP’S LIABILITY FOR ANY DAMAGES TO PURCHASER (CLIENT), ITS AFFILIATES OR ANY THIRD PARTY EVER EXCEED THE PURCHASE PRICE PAID BY PURCHASER (CLIENT) TO VHP FOR THE GOODS.
12. Termination on Contingency
This contract will be terminated automatically with respect to the delivery of, or payment for, any Goods or Services not yet delivered when any of following contingencies occur: Shutdown of Purchaser (CLIENT)’s or VHP’s business; and any formal, informal, voluntary, or involuntary action, whether conducted privately or in court, by either party resulting in the surrender of any substantial degree of business management, or private property or holdings, for the benefit of creditors.
This transaction will be governed by the laws of the province of British Columbia, Canada,and will be subject to the authority of the British Columbia courts. The Parties hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction and venue of such court or any suit, action or procedure arising out of this Agreement.
14. Ownership of Goods
Vancouver House Painters retains clear ownership and title to all goods and services shipped,built, installed, or incorporated into the work, until the full invoice amount has been settled. All invoices are “cash on delivery,” and are payable upon substantial completion of the work to be performed, or upon the delivery of goods. Where goods or services are not pre-paid or where credit has been extended in writing, all accounts must be settled within 14 days of the invoice date, unless otherwise agreed upon by the parties in writing. All overdue accounts will be subject to interest charges, at the rate of 36% per annum,calculated and billed monthly. Vancouver House Painters reserves the right to recover from The Client any and all costs, including but not limited to legal fees, filing fees, attorney fees, courier, investigation, registry fees, document reproduction, and any such other costs incurred in satisfying the invoiced amounts owing, or in recovering its property. Any payments made by The Client, and/or any instruments of payment submitted to VHP by The Client, and which are returned by The Client’s financial institution of conveyor unpaid for any reason, shall be subject to an additional fee being levied, for additional handling and collection, in the amount of $100.00 per occurrence.
15. Costs of Action
In the event the Purchaser (CLIENT) in any manner defaults or breaches the terms and conditions of this Agreement, or threatens to do same, or in the event it becomes necessary for VHP to employ an attorney to enforce any provision of this Agreement, obtain injunctive relief, collect damages on account of a breach or threatened breach of this Agreement, or if VHP prevails in a tort action commenced by The Purchaser (CLIENT) against VHP, The Purchaser (CLIENT) shall reimburse VHP for VHP's attorney fees, court costs, collection costs, paralegal fees, process serving, courier and mail, skip tracing, private investigation fees, document reproduction fees, and/or all other out-of-pocket fees or expenses associated with collecting any amounts, debts, goods, or judgments owing or payable to VHP by the Purchaser (CLIENT).
16. Changes to Pricing, Service Terms, and Warranty
VHP reserves the right to alter our pricing, service and warranty terms from time to time, without notice, and as may be permitted by law. It is the Purchaser's(CLIENT's) responsibility to make themselves familiar with existing pricing, terms of sale, service terms and conditions, and warranty terms, in advance of any new purchase or service request.
17. Refusal of Service or Orders
VHP reserves the right, at our sole and absolute discretion, without limitation, to refuse to accept or fulfill any order or request for service we receive, at our sole and absolute discretion.
The Purchaser (CLIENT) shall indemnify and hold VHP, its parents, subsidiaries,affiliates and all officers, directors, employees and representatives of the foregoing free and harmless from any and all claims, demands, loss, liability or expenses, including reasonable attorney’s and court fees, resulting from:
(i) the injury to, or death of, any person or persons, and/or,
(ii) damage to property of any person relating to the Goods or services purchased,
hereunder which injury or damage is caused by or arises out of the negligence of Purchaser (CLIENT), the improper installation of the Goods by the Purchaser(CLIENT) or its agents, or the condition of Purchaser (CLIENT)’s property.
The failure of either party to insist in any one or more instances upon performance of any of the provisions of this agreement or to take advantage of any of its rights hereunder shall not be construed as a waiver of any such provisions or the relinquishment of any such rights, and the same shall constitute and remain in full force and effect. No single or partial exercise by either party of any right or remedy shall preclude other or further exercise thereof, or the exercise of any other right or remedy. Waiver shall not constitute or be construed as a continuing waiver or a waiver of any other breach of any other provision of this Agreement.
20. Binding Effect
The provisions of this Agreement shall be binding upon and shall inure to the benefit of both parties and their respective successors and assigns.
This Agreement cannot and shall not be assigned or transferred, by operation of law or otherwise, without the express prior written consent of the other parties hereto.
22. Parties In Interest
Nothing express or implied herein is intended, or shall be construed to confer upon any person or entity other than the parties hereto any rights or remedies hereunder.
Headings in this Agreement are for convenience only and should not be used to interpretor construe the provisions there under.
24. Singular and Plural
Unless the context requires otherwise, wherever used herein, the singular shall include the plural and vice versa and the user of one gender shall denote the others where appropriate.
If any part, term or provision of this Agreement shall be determined by any court to be invalid or unenforceable, all of the remaining provisions nevertheless shall remain valid and effective as it is the intention of the parties that each provision hereof is being agreed upon separately.
26. Entire Agreement
This Agreement constitutes the entire agreement of the parties pertaining to the subject matter contained herein and supersedes all prior and contemporaneous agreements, including, without limitation, any representations and understandings of the parties, both written and oral, other than as expressly referenced herein, and where appropriate, delivered at closing. No supplement,modification, or amendment of this Agreement shall be binding unless executed in writing and which specifically refers to this Agreement and states that an amendment or modification is being made in the respects as set forth in such instrument and is made by the parties hereto.
BY SUBMITTING AN ORDER ON OUR WEBSITE, OR BY ANY OTHER MEANS, THE PURCHASER (CLIENT) AGREES TO BE BOUND BY AND TO THIS AGREEMENT, AND THE TERMS AND CONDITIONS CONTAINED HEREIN.
Thank you again for your business. Please feel free to contact us by email using the button below, or by telephone, if you have any questions about our Terms of Sale, Service, or Warranty.
This document was last revised on: October 25, 2013.